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60-Day Comfort Guarantee · Free tracked shipping where shown at checkout
ERGONAX offers international shipping with tracking for eligible orders. Our goal is to provide clear delivery expectations and reliable shipment updates from checkout through delivery.
Standard tracked shipping is free for destinations where FREE SHIPPING is available at checkout.
Most orders are estimated to arrive within 5–14 business days. Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, customs processing, weather, holidays, destination, or other circumstances outside ERGONAX's reasonable control.
Orders begin processing after payment has been successfully confirmed.
ERGONAX may use third-party fulfillment and logistics partners to prepare and ship orders. As a result, products may be dispatched from a fulfillment location outside your country or region.
Once your order has been shipped and tracking information becomes available, you will receive shipment information using the contact details provided with your order.
You can check your shipment status at: Track Your Order
Tracking information can sometimes require additional time to update after a parcel has been transferred to the shipping carrier or local delivery provider.
We ship internationally to destinations that are available at checkout. Shipping availability can vary based on carrier service, product restrictions, local regulations, or temporary shipping limitations.
If your country or delivery address cannot be selected at checkout, we may not currently be able to ship to that destination.
International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
If duties or import taxes are not collected at checkout, the destination customs authority, carrier, or local delivery provider may request payment before or after delivery, depending on local rules.
Customs processing may also extend the delivery time.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing your order, please contact us as soon as possible. We will make a reasonable effort to help before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
ERGONAX is not responsible for delivery problems caused by an incorrect, incomplete, or undeliverable address supplied by the customer.
If a package is returned because of an address problem, additional shipping charges may apply before the order can be sent again.
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information on our Track Your Order page.
If tracking shows a delay or no recent movement, the local carrier may be able to provide additional delivery information.
You can also contact ERGONAX Customer Support and we will review the available tracking information and assist where reasonably possible.
If tracking shows that your order was delivered but you cannot locate the package, please:
If you still cannot locate the package, contact us and we will assist by reviewing the available shipment information.
If tracking does not confirm delivery and the shipment appears to be lost or undelivered, please contact us.
We may need to review the tracking history or open an investigation with the shipping or fulfillment partner before determining the appropriate resolution.
If your product arrives damaged, please contact us as soon as possible and provide your order number together with clear photos of the product and packaging.
Damaged or defective item requests are handled according to our Refund & Return Policy.
ERGONAX uses independent shipping carriers, postal services, logistics providers, and fulfillment partners to transport orders.
These providers operate independently from ERGONAX. Carrier delays can sometimes occur after a shipment has left the fulfillment location.
ERGONAX will provide reasonable assistance with shipment issues, but carrier delivery schedules and customs processing are not directly controlled by ERGONAX.
If you need help with shipping, tracking, or delivery, please contact:
ERGONAX Customer Support
Email:
hello@ergonax.com
You can also visit our Contact Us page.