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60-Day Comfort Guarantee · Free tracked shipping where shown at checkout
ERGONAX offers a 60-Day Comfort Guarantee. Customers have 60 calendar days from the date their order is marked as delivered to request an eligible return.
Our 60-Day Comfort Guarantee allows you to carefully open and evaluate your ERGONAX product at home to determine whether it is comfortable and suitable for you.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.
To qualify for a return under our 60-Day Comfort Guarantee, your return request must be submitted within 60 calendar days from the date the order is marked as delivered.
The product must:
A reasonable comfort trial is permitted. However, products showing use beyond what is reasonably necessary to evaluate comfort, fit, and condition may not qualify for return.
Return requests made after the 60-day return period may be declined unless applicable law requires otherwise.
Please contact ERGONAX before sending any product back.
Email: hello@ergonax.com
Please include:
After reviewing your request, we will provide return instructions and the appropriate return destination.
Please do not send a return before receiving return authorization from ERGONAX.
The return location may be different from the address shown on your original shipping package.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
For visible shipping damage, we recommend notifying us within 4 days of delivery so that we can investigate the issue promptly.
Please provide:
After reviewing your claim, we may offer a replacement, return, or refund, depending on the circumstances.
We may request that the product be returned for inspection when reasonably necessary.
The 4-day notification recommendation for visible shipping damage does not reduce any rights you may have under applicable consumer-protection law.
A return may be refused if the product:
Normal product characteristics, personal preference after excessive use, or damage caused after delivery are not considered manufacturing defects.
For approved comfort or change-of-mind returns, the customer is responsible for return shipping costs, unless applicable law requires otherwise.
If ERGONAX confirms that you received a defective, damaged, or incorrect item because of our error, we will provide appropriate return instructions and, where applicable, cover or reimburse reasonable return shipping costs.
We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
ERGONAX cannot be responsible for return packages that are lost or damaged while being shipped using a customer-selected return carrier.
After an eligible returned item is received, it will be inspected. We will notify you by email whether your refund has been approved.
Approved refunds will be submitted to the original payment method.
We aim to process approved refunds within 5 business days after the return inspection is completed.
After ERGONAX submits the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges, if any, are generally non-refundable for comfort or change-of-mind returns unless otherwise required by applicable law.
If the return resulted from an error by ERGONAX, applicable original shipping charges may also be refunded.
ERGONAX does not charge a restocking fee on an approved return that meets the requirements of this policy.
If an item is confirmed to be damaged, defective, or incorrect, ERGONAX may provide a replacement when appropriate.
For comfort or preference-based returns, we generally recommend completing the approved return and placing a new order if you wish to purchase another product.
To request assistance, contact: hello@ergonax.com
If you need to cancel an order, please contact us as soon as possible.
We will make a reasonable effort to cancel orders that have not yet entered processing or fulfillment.
Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it.
If your order has already shipped, you may request an eligible return after delivery according to this policy.
We do not charge a cancellation or restocking fee for orders that we are able to successfully cancel before fulfillment.
If tracking does not show delivery and the shipping address you entered at checkout was correct, please contact us so that we can review the available shipment and carrier information.
If tracking shows that your package was delivered but you cannot locate it, please first:
You may then contact ERGONAX and we will assist with the available tracking information.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping costs may apply before the order can be shipped again.
Please do not return your order to the address shown on the original shipping package unless ERGONAX specifically instructs you to do so.
Approved returns must be sent only to the return destination provided in your return authorization instructions.
Because fulfillment and return locations may vary, please contact us before shipping a return so we can provide the correct return destination and any required return reference information.
This policy describes ERGONAX's standard return and refund process.
If consumer-protection laws applicable to your purchase provide rights that cannot legally be excluded or limited by this policy, those rights will continue to apply.
If you have questions about a return, refund, replacement, cancellation, or delivery issue, please contact:
ERGONAX Customer Support
Email:
hello@ergonax.com
You can also visit our Contact Us page.